The Condado Plaza Hotel offers immediate access to San Juan's beachfront, a short walk from the lively Condado area. Just five minutes away lies the historic Old San Juan, rich in culture and architecture. Luis Muñoz Marín International Airport is conveniently located within minutes for easy travel.
Rooms
Contemporary rooms in the Ocean Tower feature floor-to-ceiling windows and private balconies with ocean views. Spacious suites include amenities like full kitchens, wet bars, and dining areas, enhancing the guest experience. Families will find accommodations with multiple beds and spacious bathrooms, making them suitable for larger groups.
Dining
The hotel provides a range of dining options, starting with fresh-brewed Starbucks Coffee available onsite. Guests can also enjoy casual snacks and drinks at the Aqua Bar, located by the main pool and beach area. For those on the go, Viaggi Grab-'N-Go offers a variety of quick meal options.
Family Amenities
Family-friendly accommodations at The Condado Plaza Hotel include two-bedroom family rooms, allowing parents and children to stay together comfortably. The hotel's atmosphere encourages family bonding, with spacious living areas and ample room to relax. Children's daily activities can be arranged to keep the young ones entertained.
Wellness and Activities
Guests can enjoy a selection of outdoor pools, including a unique swim-up bar, offering refreshing drinks while relaxing in the water. The nearby El Yunque Rain Forest provides adventure opportunities with hiking trails and scenic vistas. Onsite beach access allows for sunbathing and water sports directly from the hotel.
Highlights
Location: short walk from Condado
Rooms: spacious suite with ocean views
Dining: Aqua Bar by the beach
Family: Family Room with two bedrooms
Activities: direct beach access
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room BathTub Disability Access
2 persons
36 m²
1 King-size bed
Heating
Balcony
room details
Queen Room Balcony Bay View
2 persons
29 m²
2 King Size Beds
Heating
Balcony
room details
Junior King Suite Balcony
2 persons
39 m²
1 King-size bed
Heating
Balcony
room details
Queen Room Balcony Oceanfront
2 persons
36 m²
2 King Size Beds
Heating
Balcony
room details
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Facilities
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Refreshing Pool Area
“The pool area was exceptionally well-maintained and had the perfect water temperature for a relaxing swim.” view full review
Spacious Rooms
“The room was impressively spacious, providing ample room for my family to relax and enjoy our time together.” view full review
Engaging Fitness Options
“The fitness facilities were excellent, offering a variety of equipment that accommodated all fitness levels.” view full review
Diverse Dining Choices
“Despite some concerns, I found the dining options to be a nice variety for different tastes, allowing us to find something for everyone.” view full review
General
No smoking on site
Internet access
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Lift
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Billiard tables
Services
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Dining
Poolside snack bar
Snack bar
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Water slides
Children's play area
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Saltwater pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Garden area
Jacuzzi
Shallow end
Room features
Wi-Fi in rooms
Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Direct dial telephone
AM/FM alarm clock
Room decor
Curtains
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Location
999 Ashford Avenue,
San Juan,
Puerto Rico,
907,
San Juan Municipality
Map view
999 Ashford Avenue,
San Juan,
Puerto Rico,
907,
San Juan Municipality
City landmarks
Landmark
Condado Lagoon
1.3
km
Convention Centre
Puerto Rico Convention Center
1.7
km
Landmark
Fort San Jeronimo
1.0
km
Museum
Museum of Art of Puerto Rico
2.1
km
Landmark
Plaza Ventana del Mar
750 m
Church
Our Lady of Lourdes Chapel
650 m
Museum
Contemporary Art Museum
2.0
km
Landmark
Ashford Avenue
750 m
Landmark
Condado
1.1
km
Market
La Plaza del Mercado de Santurce
1.9
km
Park
Munoz Rivera Park
1.5
km
Museum
Museum of Art Comtemporary of Puerto Rico
2.0
km
Landmark
Fortin de San Jeronimo del Boqueron
990 m
Landmark
San Juan Bay Marina
1.0
km
Square
La Placita de Santurce
1.9
km
Landmark
Miramar
1.4
km
Castle
Castillo de San Cristobal
3.3
km
Landmark
Luis Munoz Rivera Park
1.3
km
Church
Stella Maris Roman Catholic Church
1.5
km
Bridge
Dos Hermanos Bridge
700 m
Landmark
Balneario El Escambron
1.6
km
Landmark
Old San Juan
3.7
km
Landmark
Luis A. Ferre Performing Arts Center
2.0
km
Landmark
Laguna del Condado
990 m
Park
Sixto Escobar Park
2.1
km
Public Building
Comederia
980 m
Landmark
Playa El Escambron
1.7
km
Landmark
MADMi/Museum of Art and Design of Miramar
990 m
Nearby
Condado Beach
370 m
Beach
Playita del Condado
150 m
Restaurants
Star Bucks
20 m
999 Cond Ashford Plz
Cafe Caribe
1.0
km
999 Ave Ashford
Crepe Maker
1.1
km
902 Avenida Ashford
La Marqueta
80 m
1005 Ave Ashford Condado Beach
Jose Enrique
240 m
1021 Ave Ashford
Waikiki
280 m
1025 Cond Ashford Plz Condado
Surf Caffe
400 m
1043 Ave Ashford (Plaza Alberto Escudero; by Serafina Beach Hotel)
aMare Restaurant
430 m
1045 Ave Ashford
New Taste
470 m
1051 Ashford Avenue
Getting around
City Centre
San Juan14 min
·
1.1
km
Airports
Fernando Luis Ribas Dominicci Airport (SIG)35 min
·
2.9
km
Luis Munoz Marin International Airport (SJU)18 min
·
11.4
km
Train
Sagrado Corazon Station6 min
·
3.5
km
Underground
Sagrado Corazon Metro Station6 min
·
3.5
km
Hato Rey7 min
·
4.2
km
Reviews and Ratings
Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.1
7.1/10 based on 387 reviews
Thomas
United States,
March
2025
7.0/10
My stay at The Condado Plaza Hotel was a mix of highs and lows. The location is fantastic, right by the beach, but the room quality left a lot to be desired. The noise from neighboring rooms was disruptive, and the overall upkeep felt more like a budget hotel rather than a Hilton. I did appreciate the friendly staff and lovely lobby area, but I likely won't be returning due to the issues I encountered.
Rooms
5.0
The walls in my room were paper thin, and I could hear everything from the neighbors, which was super annoying. Plus, the furniture looked outdated, and some items were in poor condition. Just didn't feel like a Hilton vibe, you know?
Service
5.0
While some of the staff, especially at the pool, were friendly and attentive, my experience at check-in fell flat. The front desk was not very helpful, and the communication regarding room assignments was messy and frustrating.
Location
8.0
I loved the hotel's location in a safe area and the proximity to the beach. There's a lot to explore nearby, which definitely made the stay a bit better.
Dining
5.0
Dining was a bit of a hassle since most restaurants weren't open when I needed them. I found the prices to be high for the quality of the food offered as well.
Facilities
5.0
The pool area was nice and well-kept, but I noticed some facilities were lacking maintenance, like broken elevators and outdated pool bars. It really brought down the vibe of the hotel.
Tim
United States,
February
2025
5.0/10
I had mixed feelings about my stay at The Condado Plaza Hotel. The location was fantastic, just a short ride to Old San Juan and beaches, and I really enjoyed the beautiful pool area with its two large pools and a hot tub. However, the condition of the rooms was disappointing, with issues like outdated furnishings and uncomfortable beds that impacted my experience.
Rooms
5.0
The room I stayed in needed upgrades, with chipped paint and an uncomfortable mattress. I also noticed cleanliness issues with linens and the outside furniture.
Service
6.0
The front desk staff were friendly, but I felt overlooked as a Hilton Honors member. There were also long waits for assistance, particularly regarding my room situation.
Location
9.0
The hotel's location is unbeatable! It's close to the beach and just a short bike ride to attractions like Old San Juan, which I loved.
Dining
6.0
Breakfast was a bit of a hassle since we had to walk to the sister hotel. While the food was tasty, some pricing felt steep for what you got.
Facilities
7.0
The pool area was a highlight, with plenty of amenities like a swim-up bar. However, the Wi-Fi was unreliable during my stay and there was only one working elevator for a good part of my visit.
James
United States,
January
2025
6.4/10
I stayed at The Condado Plaza Hotel, and it had its ups and downs. The location was great, right by the beach, which I really enjoyed. However, the hotel itself felt dated and tired, and the services were limited, like the restaurants being closed for most of my stay. I found the room clean and comfortable, but there were issues with maintenance that really brought my experience down.
Rooms
6.0
The room I had was renovated and very nice, but I did encounter some maintenance issues like a leaking faucet. It seemed clean overall, but there were some stains on the curtains.
Service
5.0
The front desk staff were courteous but seemed overwhelmed and not particularly helpful when I had issues with my room. It took a while to address maintenance concerns.
Location
8.0
The hotel is in a prime location right by the beach, which I loved. It felt safe and was a beautiful spot for pictures, although the beach was sometimes crowded with locals.
Dining
5.0
The only restaurant open during my stay was the hotel cafe, but the food options there were pretty limited, and the hours were inconsistent. I was disappointed by the dining choices overall.
Facilities
5.0
The pools were nice, clean, and well-maintained. However, other facilities felt outdated, like the fitness center, which lacked lockers and proper shower facilities.
Milton
United States,
December
2024
7.0/10
My stay at The Condado Plaza Hotel had its highs and lows. The ocean view from my room was absolutely stunning, and the staff at the cafe provided really great service. However, I encountered some issues with the check-in process and cleanliness in certain areas, which left a bit of a sour taste in my experience.
Rooms
6.0
I loved having an ocean-view room, but I did notice the room had some cleanliness issues and the hallway smelled musty. While my bathroom was pretty nice, it was disappointing to find dust in corners.
Service
7.0
The staff were friendly and helpful, especially at the cafe. However, my check-in experience was quite frustrating with long wait times and a lack of communication about available rooms.
Location
9.0
The hotel is perfectly situated right on the ocean, making it super easy to enjoy the beach. I felt safe walking around the area at night, which was a huge plus for me.
Dining
7.0
The food at the cafe was great and reasonably priced, plus the staff there were great. However, the prices for food at other spots seemed a bit steep.
Facilities
6.0
The hotel had nice facilities, including pools that had a good vibe, though I was frustrated to find issues with towels and some amenities not working well during my stay.
Lance
United States,
October
2024
5.6/10
My stay at The Condado Plaza Hotel had its ups and downs. I loved the beautiful view from my balcony room and the small beach was lovely for swimming, but many amenities were still under renovation since the hurricane. The service was hit or miss, with delayed responses to requests and limited dining options. Overall, I feel it's overpriced until fully operational and staffed.
Rooms
7.0
The rooms were clean, spacious, and well-maintained, with a great view from the balcony. However, the cleaning service was only every other day, which was a bit disappointing.
Service
6.0
The staff were friendly and courteous, but I found it frustrating that the phone system was down and my requests via text went unanswered for many hours. This made service inconsistent, especially at a price point of $250 per night.
Location
8.0
The location was fantastic, right by the beach and a short walk to other restaurants and the local market. It felt very safe and was easy to get to the cruise port and airport.
Dining
5.0
Food options were quite limited, with only one main restaurant available during reduced hours, and poolside service was lacking. While I enjoyed the excellent food at Cafe Caribe when it was open, it was disappointing that they didn't offer lunch during my stay.
Facilities
6.0
The pool area was nice and had some great features like a swim-up bar and a hot tub, but I was surprised by the absence of poolside service. Amenities were limited, and there was a fee for using certain facilities.
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Property information and rules
Check-in
from 16:00-23:00
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at USD 25.65 per day.
Internet
High-speed internet access is available in for free.
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